We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org with your order number on the subject and state the reason for the return on the email. Once your return is accepted, we’ll send you the return instructions to send your package. Items sent back to us without first requesting a return will not be accepted. Returns postage fee is not included.
You can also always contact us for any other queries at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method which will not include the cost of the return postage. Shipping Cost is non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.